Question 1

What is the ScanShield Intelligence Platform™?

Accepted Answer

The ScanShield Intelligence Platform™ is a connected ecosystem built exclusively for roofing contractors. It unifies inspections, photo storage, reporting, and field operations into one intelligent workflow.

Question 2

Do all modules work together?

Accepted Answer

Yes. Every module shares the same inspection data, AI findings, photos, reports, and customer information.

Question 3

Can we start small and expand later?

Accepted Answer

Absolutely. The platform scales from independent contractors to enterprise organizations.

Question 4

What does the AI inspect?

Accepted Answer

It analyzes roof imagery, identifies observed conditions, and prepares organized inspection findings.

Question 5

Does the AI replace a roofing professional?

Accepted Answer

No. It assists roofing professionals and every inspection should be reviewed before reports are shared.

Question 6

How quickly are inspections processed?

Accepted Answer

Most inspections begin processing within minutes after upload.

Question 7

What is Photo Vault™?

Accepted Answer

Photo Vault™ automatically organizes every inspection, photo, report, and supporting document.

Question 8

Can office staff access inspections immediately?

Accepted Answer

Yes. Authorized users can view uploaded inspections immediately.

Question 9

Is cloud storage included?

Accepted Answer

Yes.

Question 10

What is Roof Score™?

Accepted Answer

A visual roof condition index that simplifies homeowner conversations.

Question 11

Does a higher Roof Score™ indicate a better roof?

Accepted Answer

No. Higher scores indicate greater roof deterioration or a higher level of concern.

Question 12

Can Roof Score™ be customized?

Accepted Answer

The methodology is standardized for consistency.

Question 13

How are reports generated?

Accepted Answer

AI organizes findings, places photos, and drafts branded reports.

Question 14

Can reports be customized?

Accepted Answer

Yes. Logos, colors, contact information, messaging, and sections are customizable.

Question 15

Can reports be edited before sending?

Accepted Answer

Yes. Every report can be reviewed and edited.

Question 16

Does the mobile app work on phones and tablets?

Accepted Answer

Yes. iOS and Android are supported.

Question 17

Can drone photos be uploaded?

Accepted Answer

Yes.

Question 18

Does the app work offline?

Accepted Answer

Where supported, inspections sync when connectivity returns.

Question 19

Are there long-term contracts?

Accepted Answer

Plans vary by subscription. While there are no contracts discounts can apply with annual subscriptions.

Question 20

Can we upgrade later?

Accepted Answer

Yes.

Question 21

Is enterprise pricing available?

Accepted Answer

Yes.

Question 22

Is our data secure?

Accepted Answer

Yes. Enterprise-grade security protects your inspection data.

Question 23

Can employees have different permissions?

Accepted Answer

Yes.

Question 24

Is inspection history retained?

Accepted Answer

Yes.

Question 25

Does ScanShield AI integrate with other software?

Accepted Answer

Integrations continue to expand; contact us about your workflow.

Question 26

Can reports be shared externally?

Accepted Answer

Yes.

Question 27

How long does onboarding take?

Accepted Answer

Most companies can begin shortly after implementation.

Question 28

Will our team receive training?

Accepted Answer

Yes.

Question 29

Do you provide customer support?

Accepted Answer

Yes. Our Customer Success team is available.

Frequently Asked Questions.

Platform

ScanShield Precision AI™

Photo Vault™

Roof Score™

Report Builder AI™

ScanShield Mobile™

Pricing & Billing

Security

Integrations

Onboarding & Support

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