ScanShield AI Terms and Conditions

ScanShield provides software designed to assist roofing contractors and other authorized professionals with inspection, documentation, analysis, reporting, photo management, forms, signatures, and related workflows. Features may include AI-assisted roof analysis, damage detection, roof-condition assessments, inspection reports, roof scoring, Photo Vault, forms and templates, electronic signatures, mobile inspection functionality, documentation tools, analytics, integrations, and other features introduced from time to time. Features may change, improve, be replaced, or be discontinued as the platform evolves.

ScanShield uses artificial intelligence and automated technologies to analyze submitted information. ScanShield does not replace the judgment of a qualified roofing professional. AI-generated findings are informational and assistive in nature and may contain inaccuracies, omissions, false positives, or false negatives. Users are responsible for independently reviewing inspection findings and determining whether additional inspection, testing, engineering, repair, replacement, or other action is appropriate.

ScanShield is not an insurance company, public adjuster, claims adjuster, engineer, or legal advisor. ScanShield does not determine insurance coverage, whether a loss is covered, whether an insurance claim should be approved, the amount an insurer should pay, or whether observed damage resulted from a particular storm or event. AI findings and reports may assist professionals in documenting observed property conditions but do not guarantee insurance coverage, claim approval, or payment.

ScanShield does not guarantee that the Services will identify every instance of damage, deterioration, defect, or other property condition. Results can be affected by image quality, lighting, camera angle, resolution, number of photographs, obstructions, roof materials, environmental conditions, user-provided information, and other technical or physical factors. Users remain responsible for conducting appropriate professional inspections.

Users must provide accurate information when creating an account. Users are responsible for maintaining credential confidentiality, activity occurring under their accounts, managing authorized users, maintaining appropriate account permissions, and promptly notifying ScanShield of unauthorized access. Accounts may not be shared outside the subscribing organization except as expressly permitted.

Users may upload photographs, videos, documents, customer information, forms, signatures, reports, and other information ("Customer Content"). Customers retain ownership of their Customer Content. By submitting Customer Content, users grant ScanShield the rights reasonably necessary to host, store, process, analyze, transmit, reproduce, and otherwise use the content to provide, maintain, secure, support, and improve the Services, subject to these Terms and our Privacy Policy. Users represent that they possess all rights and permissions necessary to submit Customer Content.

Users may not use the Services unlawfully; attempt unauthorized access; circumvent security controls; interfere with platform operation; upload malicious software; use another person's account without authorization; scrape or systematically extract platform data without authorization; reverse engineer the Services except where prohibited from restricting such activity by law; misrepresent AI findings; use ScanShield to commit fraud or facilitate fraudulent insurance claims; or violate intellectual-property or privacy rights. ScanShield may suspend or terminate access for violations.

Certain Services require a paid subscription. Pricing, billing frequency, included features, usage rights, and subscription terms will be presented at purchase or otherwise agreed between ScanShield and the customer. Unless otherwise stated, subscriptions automatically renew according to the selected billing period until canceled. Customers authorize ScanShield and its payment processors to charge applicable subscription fees and taxes.

ScanShield may periodically offer promotional, introductory, founding-customer, or locked-in pricing. Eligibility, duration, renewal treatment, included features, and other restrictions will be governed by the terms presented with the applicable offer. A promotional price does not guarantee that the same price will remain available after the stated promotional or locked-in period.

Where a subscription is described as including “unlimited” users, inspections, reports, storage, or other functionality, unlimited use means reasonable use in connection with the customer's legitimate internal business operations. Unlimited access does not permit resale, account pooling among unrelated businesses, automated abuse, excessive non-business storage, or activity that materially impairs the Services. ScanShield may contact customers regarding extraordinary usage and may apply reasonable technical or account limitations to prevent abuse.

Customers may cancel subscriptions according to the terms applicable to their selected plan. Unless otherwise required by law or expressly stated in an offer, amounts already paid are non-refundable. Cancellation prevents future renewal but does not necessarily entitle the customer to reimbursement for unused portions of a billing period.

Where ScanShield provides electronic-signature functionality, customers are responsible for determining whether electronic signatures are appropriate and legally sufficient for their particular documents and transactions. ScanShield does not provide legal advice concerning the enforceability of any document.

ScanShield-generated reports may contain AI findings, user-supplied information, images, observations, scores, recommendations, and other data. Users are responsible for reviewing reports for accuracy before providing them to homeowners, insurance professionals, customers, or other third parties.

ScanShield and its licensors retain all rights in and to the Services, including software, artificial intelligence systems, algorithms, designs, interfaces, trademarks, branding, documentation, and other proprietary technology. Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to users.

If users provide suggestions, recommendations, ideas, or other feedback concerning ScanShield, ScanShield may use that feedback without restriction or obligation, subject to applicable law.

The Services may integrate with or link to third-party products. ScanShield does not control and is not responsible for third-party products, availability, security, performance, or terms. Use of third-party services may be subject to separate agreements.

We work to maintain reliable access but cannot guarantee uninterrupted or error-free operation. The Services may occasionally be unavailable because of maintenance, updates, third-party outages, infrastructure failures, security events, or circumstances beyond ScanShield's reasonable control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SCANSHIELD DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SCANSHIELD DOES NOT WARRANT THAT AI OUTPUT WILL BE COMPLETE, ERROR-FREE, OR SUITABLE AS THE SOLE BASIS FOR PROFESSIONAL, FINANCIAL, INSURANCE, ENGINEERING, OR LEGAL DECISIONS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCANSHIELD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOST OPPORTUNITIES ARISING FROM OR RELATING TO THE SERVICES. SCANSHIELD'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO SCANSHIELD DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

To the extent permitted by law, customers agree to defend, indemnify, and hold harmless ScanShield and its affiliates from claims, damages, losses, liabilities, and expenses arising from Customer Content, misuse of the Services, violation of these Terms, violation of applicable law, infringement of third-party rights, or misrepresentation or improper use of AI-generated findings.

ScanShield may suspend or terminate access where reasonably necessary because of nonpayment, security concerns, fraud, abuse, violation of these Terms, legal requirements, or conduct threatening the integrity of the Services. Certain provisions that by their nature should survive termination will remain effective.

ScanShield may update the Services and these Terms as the platform evolves. Material changes may be communicated through the Services, by email, or by other reasonable means. Continued use following the effective date of updated Terms constitutes acceptance where permitted by law.

These Terms will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

These Terms, together with the Privacy Policy and any applicable order form, subscription agreement, enterprise agreement, or other incorporated terms, constitute the agreement governing use of the Services.

Questions regarding these Terms may be directed to:

ScanShield AI
Scanshield AI, LLC
1100 Circle 75 Pkwy, Suite 400, Atlanta, GA 30339
info@scanshield.ai
888-861-9820